frequently asked questions

PLACING AN ORDER

What payment methods do you accept?

At vaccup.shop, you can pay with major credit and debit cards or with PayPal's express checkout option. We do not accept direct bank transfers or cash on delivery.

How secure is my online order?

When purchasing online with your credit card, all your information is entered on a secure SSL web page. Your information is then encrypted with SSL and sent directly to our credit card provider's network, where your card and the transaction are pre-authorized and approved. Your credit card information is not stored on our servers.

ORDER DELIVERY

When will my order be processed?

All orders are processed and shipped from our warehouse. Please allow additional processing time during holidays and sales.

We process orders Monday through Friday. Orders are processed within 1 to 2 business days from the order date and shipped the next business day. Please note that we do not ship on weekends.

Contact us if you do not receive tracking confirmation after 5 business days from the date you made your payment.

How can I track my order?

We will send you an email with tracking information as soon as your order ships. You will typically receive your tracking number the day after shipping.

Feel free to track your order on our tracking page.